Manager - Behavioral Health, Advocate Illinois Masonic

Manager Behavioral Health, Advocate Illinois Masonic

Title: Manager Behavioral Health

Site: Advocate Illinois Masonic Medical Center

Location: Chicago, Illinois

Job ID: R81036

Relocation: Relocation Assistance Provided as Needed


Advocate Illinois Masonic Medical Center, located on Chicago’s North Side, is one of the state’s largest, most comprehensive nonprofit medical centers. Advocate Illinois Masonic offers a wide range of medical specialties and is nationally recognized for its medical expertise, use of the most innovative technologies and dedication to patient safety, quality and service.

A commitment to community, medical education and ongoing clinical research affirms our mission of providing patients the highest quality care in Chicagoland. A recipient of numerous awards for quality and clinical excellence, Advocate Illinois Masonic has achieved Magnet designation for excellence in nursing services from the American Nurses Credentialing Center. The medical center has also been named a Leader in LGBTQ+ Healthcare Equality by the Human Rights Campaign’s Healthcare Equality Index.


The Manager of Behavioral Health role will oversee an inpatient behavioral health unit. Will assess, direct, and evaluate wholistic nursing practice on a 24-hour basis and support the development of professional nurses and other staff within the patient care area. Will coordinate the departmental operations to achieve optimal quality, engagement and financial outcomes via collaboration with physicians and other health care disciplines. Will develop the team to their fullest potential by focusing on education and mentoring plans to achieve optimal retention and succession planning outcomes. This manager oversees integration of site accountability for Behavioral Health service line strategic plan development and implementation tactics for inpatient services.

Major Responsibilities:


  • Utilizes the Continuous Quality Improvement (CQI) process to achieve outcomes with scope of responsibility. Designs and implements improved processes to achieve quality and superior patient care and services.
  • Leads hospital committees or task forces related to patient care quality improvement initiatives.
  • Facilitates evidence-based practice changes recommended by the unit council and other shared governance patient care committees via provision of appropriate management guidance and support.
  • Ensures compliance to regulatory standards (Accrediting Organization; IDPH; DNV; OSHA; etc).
  • Analyzes monthly performance outcomes and implements improvement action plans as indicated in collaboration with Nursing Professional Development and Shared Governance members.
  • Develops, implements, evaluates, and upholds unit-based standards of nursing practice to assure quality patient care in conjunction with Nursing Professional Development and Medical Director as appropriate to department.
  • Works with patient care area team to develop a CQI program in accordance with the hospital performance improvement program.
  • Works towards improvement of CMS core measures and other evidence-based quality care compliance with a zero-defect philosophy in providing appropriate care to all patients.
  • Facilitates and supports quality care improvement project implementations driven by the shared governance structure.
  • Communicates quality assurance and performance improvement outcomes to team while mentoring associates in CQI philosophy and processes.
  • Implements a minimum of 1 departmental process improvement per year.
  • Demonstrates the High Reliability Tools and Tactics and Leadership Behaviors.
  • Works with Medical Staff to integrate medical standards to ensure provision of quality patient care.
  • Assists in patient care activities when needed.


  • Drives patient, teammate, and physician engagement strategies for the scope of responsibility and ensures alignment with IMMC and Advocate Strategic Vision.
  • Coaches teammates and reinforces use of the Team Member Behaviors and High Reliability Tools and Tactics in order to reduce errors related to patient safety.
  • Drives customer engagement strategies for department in alignment with Advocate system vision and directly accountable for results as measured by Patient Engagement scores.
  • Reviews unit level Teammate Engagement results and coaches and team through implementation of appropriate action plans based on trends to achieve defined customer satisfaction goal.
  • Conducts daily rounds to assess service levels and perception of patients and family members via interviews of customers within own areas.
  • Holds teammates accountable for exhibiting Team Member Behaviors and High Reliability Tools and Tactics and expectations with a zero tolerance for deviation from standards philosophy.
  • Ensures compliance to all regulatory/safety standards to maximize the environment for the customer (Accrediting Organization; IDPH; DNV; OSHA; etc).
  • Responds to and resolves patient complaints in a timely fashion utilizing service recovery strategies.
  • Develops a partnership with Medical Directors of unit to ensure that goals are established, plans to achieve goals are created, and monitors are put in place to measure outcomes.
  • Develops professional relationships with medical staff that utilize patient care area; strives to meet needs of medical staff to ensure patient satisfaction.
  • Serves as a role model for all customer engagement initiative planning, communications and service recovery strategies.

Physician Partnership

  • Works closely with Clinical Nurse Specialist, Director and Medical Director to foster an environment where Advocate values can flourish,
  • Manages professional account relationships with key physician staff, e.g. admitting physicians, physicians with complaints, residents, etc. that utilize their patient care area(s) to achieve an excellent image of nursing and excellent interdisciplinary relations.
  • Collaborates with Medical Director(s) of units to establish unit goals, create plans to achieve goals, and monitor outcomes regarding clinical quality of care measures and patient, physician and staff engagement indicators.
  • Identifies and corrects safety issues on assigned unit in collaboration with clinical manager, Director and Medical Director.
  • Works with Nursing Professional Development to develop required educational and competency plan along with any other tactics to support implementation of changed or new services provided.
  • Performs proactive risk assessment to evaluate patient safety implications of new services and processes.


  • Responsible for establishing productivity measures for scope of responsibility and ensuring that expected outcomes are achieved.
  • Responsible for the day-to-day operational efficiency of the patient care area and progressive improvement in productivity measures.
  • Establishes staffing requirements and determine appropriate utilization of human resources.
  • Maintains FTE and position control with budgetary guidelines and works with recruiters to aggressively manage vacancies.

Licensure, Registration and/or Certification Required:

  • Current RN licensure in Illinois.

Education Required:

  • BS with MSN or BSN

Years of Experience:

  • 3-4 years' clinical experience within Behavioral Health
  • Management development training with progressive supervisory assignments.

Knowledge, Skills & Abilities Required:

  • Strong clinical skills. Ability to communicate effectively and work cohesively with a diverse work group. Utilization of critical thinking in timely decision making.
  • Demonstrated leadership experience.
  • Ability to live the values of Advocate.
  • Appropriate clinical skills
  • Ability to cooperate well with others.
  • Leadership Skills
  • Team Building Skills
  • Strong Communication Skills


Advocate Aurora Health is committed to diversity and inclusion every single day and in everything we do. Diversity lives in the differences, great and small, that matter to us and make each of us unique – from our age and the color of our skin to our abilities and the things we believe in. We know that empowering our differences inspires creativity that leads to innovative solutions – for our team members, consumers and communities. And because health care is built upon relationships, it’s important for the people we serve to be able to trust us to meet their unique needs.

By cultivating an atmosphere of acceptance and compassion, we create a welcoming environment where our patients can heal, our team members can thrive and our business can grow. As a team member, working in a diverse setting allows you the chance to grow in ways that will broaden your perspective to deliver the best possible patient care.

Interested candidates, don't hesitate to get in touch with Benie Kalala (AHC Talent Acquisition) directly at: