Observation & Telemetry Nurse Manager

Title: Observation & Telemetry Nurse Manager 

Site: Aurora St. Luke's Medical Center 

Location: Milwaukee, Wisconsin 

Schedule: Days, Monday-Friday 


Interested candidates please contact Rukiya Caldwell (AAH Talent Acquisition) directly at: Rukiya.caldwell@aah.org

WHO WE ARE: Advocate Aurora Health is currently one of the 12th largest non-profit healthcare  systems in the U.S., and we’ve been the recipient of many national awards including “Top Work Places”,  “World’s Best Hospitals”, “Best Places to Work for Women and Diverse Managers”, and System for  Change Award.  

• 500 Locations - 27 Hospitals  

• Two States - Illinois and Wisconsin  

• 8,200 Physicians  

• 80,000 Professionals 

HOW YOU’LL MAKE A DIFFERENCE: This position offers variety and there is never a dull moment as you  will lead a robust team in a fast-moving department by overseeing the Observation and Telemetry units.  In this role you will not only lead, but also educate, collaborate and be innovative. This leader will  manage, direct and evaluate nursing practices to support and develop team members to provide the  best patient care, while facilitating participative management processes within the department.  

WHERE YOU WILL WORK: St. Luke’s Medical Center is our Magnet recognized 938-bed facility, the  largest hospital in Wisconsin and U.S. News & World Report named it in the Top 50 for the seventh  consecutive year, this year ranking in three specialty categories. This nationally recognized medical  

center has 112 specialties, 1,308 physicians, 1,973 nurses and the only hospital in Wisconsin with a 24/7  on site heart care team. It is also nationally recognized for excellence by Blue Distinction Center clinical  expertise and specialties. 


Major Responsibilities: 

• Coordinates and manages all resources necessary to provide optimal nursing care, including  availability of staff resources, patient care supplies and automated patient care systems.  Effectively manages resources through systems management and coordinates system issues to  assure optimal patient care. 

• Maintains an optimal level of productivity, based on the coordination of efficient 24-hour  staffing and scheduling patterns and labor management standards. 

• Evaluates the quality of patient care provided by department staff by using standards of  practice, patient outcomes and other quality indicators to include peer review, incident reports,  use of policies and procedures, evaluation of equipment, supplies and products; ensures  appropriate resources are available for department performance improvement initiatives.

• Develops service strategies and monitors service levels against indicators to demonstrate  improvement in customer and patient satisfaction. Coordinates and integrates services with  other areas. 

• Maintains and promotes effective relationships with and between patients, families,  department staff, other departments, medical staff and their support staff, other health care  facilities and vendors. Acts as a liaison between medical and nursing staffs as necessary. 

• Facilitates evidence-based nursing by creating an environment that encourages utilization of  evidence in practice and decision-making to maintain quality, cost and customer service;  ensures integration of evidence in congruence with departmental, organizational, and strategic  goals. 

• Participates in shared governance councils and provides feedback as requested. Makes  recommendations for changes in nursing practice to shared governance councils and promotes  new approaches and concepts. Supports shared governance by holding staff accountable and by  monitoring and counseling department representative(s) to ensure role compliance. 

• Responsible for attaining and maintaining department's compliance with the Joint Commission  (TJC) on Accreditation and other regulatory bodies. 

• Develops and communicates change initiatives. Achieves care management targets in area(s) of  responsibility and achieves target improvements in employee engagement. Plans for staffing  needs appropriately meeting established productivity benchmarks and achieves patient loyalty  targets 

• Assists physicians and other departments with development of new services, identifying  potential new sources of revenue and/or assisting in the marketing of existing and new  programs. 

• Performs human resources responsibilities for staff which include interviewing and selection of  new employees, promotions, staff development, performance evaluations, compensation  changes, resolution of employee concerns, corrective actions, terminations, and overall  employee morale. 

• Develops and recommends operating and capital budgets and controls expenditures within  approved budget objectives. 

• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and  for ensuring that personal actions, and the actions of employees supervised, comply with the  policies, regulations and laws applicable to the organization's business. 


• Registered Nurse license issued by the state in which the team member practices. 

Education/Experience Required: 

• Bachelor's Degree in Nursing. 

• Typically requires 5 years of experience in nursing that includes experiences in multiple areas.  Includes 1 year of supervisory experience in managing a staff and budgets in a nursing  environment at the supervisory/management level.

Knowledge, Skills & Abilities Required: 

• Advanced knowledge of nursing management concepts, clinical practice, and facilities policies  and procedures. 

• Excellent interpersonal and communication skills and ability to deal with conflict resolution. • Strong aptitude in human resource management. 

• Ability to handle multiple demands simultaneously. 

• Sound decision making and critical thinking skills. 

• Proficient in use of computers, software, and other electronic systems. 

**Compensation is based on applicable years of experience: Relocation package included.  Comprehensive benefit package includes but not limited to comprehensive relocation package, medical,  dental, vision options and 401k with matching. Access to leadership onboarding, progressive development education, training and mentoring for performance excellence, ongoing support, and career growth. 

OUR COMMITMENT: Advocate Aurora Health is committed to diversity and inclusion every single day  and in everything we do. Diversity lives in the differences, great and small, that matter to us and make  each of us unique. We know that empowering our differences inspires creativity that leads to innovative  solutions – for our team members, consumers, and communities. And because health care is built upon  relationships, it’s important for the people we serve to be able to trust us to meet their unique needs.  By cultivating an atmosphere of acceptance and compassion, we create a welcoming environment  where our patients can heal, our team members can thrive, and our business can grow. As a team  member, working in a diverse setting allows you the chance to grow in ways that will broaden your  perspective to deliver the best possible patient care.

Interested candidates please contact Rukiya Caldwell (AAH Talent Acquisition) directly at: Rukiya.caldwell@aah.org